1. Acceptance of terms
These Terms of Service (“Terms”) are a binding agreement between you and OSLO HQ, which owns and operates the OSLO product and the OSLO Labs brand (“we”, “us”). By accessing or using OSLO, creating an account, or clicking to accept, you agree to these Terms. If you are using OSLO on behalf of an organisation, you represent that you are authorised to bind that organisation.
2. The service
OSLO is a business operating system that brings sales, delivery, finance, people, and reporting onto one platform, with AI and automation acting inside the roles and guardrails you set. We may add, change, or remove features over time. During early access, some features may be in beta and provided “as is”.
3. Accounts & workspaces
- You are responsible for the accuracy of your account information and for keeping credentials secure.
- Workspace administrators control roles, permissions, member access, and data within a workspace.
- You are responsible for the activity of users you invite and for their compliance with these Terms.
- You must notify us promptly of any unauthorised access or security incident affecting your account.
4. Acceptable use
You agree not to:
- Break the law, infringe others' rights, or upload unlawful, harmful, or infringing content.
- Attempt to disrupt, reverse-engineer, or gain unauthorised access to the platform or other tenants' data.
- Send spam, malware, or use the service to harass or defraud others.
- Resell, sublicense, or provide the service to third parties except as permitted by your plan.
5. Your data & content
You retain all rights to the data and content you put into OSLO (“Customer Data”). You grant us a limited licence to host, process, and display Customer Data solely to provide and support the service. Our handling of personal data is described in the Privacy Policy and Data Protection pages.
6. AI & automation
OSLO's AI and automations act on Customer Data according to the triggers, approvals, and guardrails your administrators configure. Automated outputs and suggestions are provided to assist you; you remain responsible for reviewing actions that carry business, financial, or legal consequences before relying on them.
7. Plans, fees & billing
Paid plans are billed in advance on a recurring basis unless stated otherwise. Fees are non-refundable except where required by law or expressly stated. We may change pricing on renewal with reasonable notice. You are responsible for applicable taxes. Failure to pay may result in suspension.
8. Intellectual property
The OSLO name, the OSLO Labs brand, getoslo.ai, our logos, software, and documentation are owned by OSLO HQ — which owns the OSLO product and the OSLO Labs brand — together with its licensors, and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the service; no other rights are granted.
9. Third-party integrations
OSLO connects to third-party services (for example payment, messaging, and CRM providers). Your use of those services is governed by their own terms, and we are not responsible for their availability or actions. You authorise us to exchange data with an integration when you enable it.
10. Warranties & disclaimers
We provide the service with reasonable skill and care, but except as expressly stated the service is provided “as is” without warranties of any kind, including fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation, to the maximum extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, or for lost profits or data. Our total aggregate liability arising out of the service is limited to the fees you paid to us in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be excluded by law.
12. Suspension & termination
You may stop using OSLO and close your account at any time. We may suspend or terminate access for material breach of these Terms, non-payment, or to protect the platform and its users. On termination, you may export your Customer Data for a limited period, after which it may be deleted in line with our retention practices.
13. Changes to the terms
We may update these Terms from time to time. We will post the updated version here and update the “Last updated” date; material changes will be notified where required. Continued use after changes take effect constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the jurisdiction in which OSLO HQ is established, without regard to conflict-of-laws rules, and the courts of that jurisdiction have exclusive jurisdiction, unless mandatory local law provides otherwise.
15. Contact
Questions about these Terms? Email legal@getoslo.ai.